196 Charmant Drive,
Suite 3
Ridgeland, MS 39157

Phone: 1(601) 366-3669
Toll-free: 1(800) 748-8773



KLLM Trucking is always looking for cost prevention methods to save money on our Workers Compensation and Group Health medical costs.

We have utilized the services of Hughes & Associates for the last 10 years and have been very pleased with the savings they have generated for our company.

I would highly recommend their services to anyone in the trucking industry, or for that matter any industry that is looking for ways to control their overall claims expenses.


Jim Richards
President & CEO

The California Self-Insurers’ Security Fund administers over $110 million in open private-sector workers compensation claim liabilities arising from 78 former self-insured entities that the state declares insolvent since 1984. The Fund’s mission is “to provide continuity of workers compensation benefits to injured workers of insolvent, private self-insured companies at the lowest overall long-term cost, equitably distributed to the self-insurance community.

In order to accomplish the Fund’s mission, we work with a variety of excellent industry service providers. Recently, I was introduced to Hughes & Associates and was offered the opportunity to try their Workers Compensation Specialty Negotiation Service without any commitment whatsoever by the Fund. Since we look for and seek out cost-saving techniques and service providers whenever possible, I gave them a try.

The first old hospital invoice claim submitted to Hughes had been mishandled by a former service provider. Frankly, I didn’t think this old claim would have any salvage value. Yet, Hughes decided to take it on as a challenge, and they exceeded our expectations by negotiating a net savings of $64,612.07 or 51.9%.

We’re pleased to be utilizing Hughes & Associates and would recommend their company to any self-insured workers compensation employers that seek this type of service.

Yours sincerely,

Jeffrey W. Pettegrew
Executive Director/CEO

Fiserv Health has worked with Hughes and Associates since January 1st, 2003. Since that time, we have found the software that Hughes and Associates utilizes is very helpful in our processing of claims.

This software, allows our Customer Service Representatives to log in securely onto the Hughes and Associates web-site and view all pre-certification files and letters for Plan Members. By doing this, any pre-certifications that were missed or rejected from the files transmitted to Fiserv Health to upload, can be found via the Internet.

By allowing our staff to access pre-certification letters and information instantly, Fiserv Health has been able to have a faster rate of turnaround time for those Plans that use Hughes and Associates as a Utilization Review vendor. This has also decreased the amount of inquiries needed between Fiserv Health and Hughes and Associates.

In conclusion, I would highly recommend their software for any Utilization Review vendor, as it has made a huge difference in our everyday tasks, from phone calls to processing claims. It provides instant and secure access to verify pre-certification for faster turnaround rates for the Plan Members and higher customer satisfaction levels.


Jennifer Yang
Customer Service / Claims Supervisor

I have personally dealt with Hughes and Associates for many years, while working in the capacity as claims manager for 3 different TPAs, one in Louisiana and 2 in Mississippi. I have worked with other precert companies in the past and have never have had the response to client specific needs as I have with Hughes. With the introduction of their precertification software, I have real-time information with a click of the mouse. The software allows us to look at the actual precertification with all of the clinical data taken at the time the precert is requested, where some of the competitors will give you the number of days precertified, but not even a diagnosis. The software allows you to run reports based on inpatient precerts, outpatient precerts etc. At the time of renewal everything you need to know from a clinical standpoint is again available to you through the software. This is a tremendous asset when compiling information to submit to the reinsurer and I have had nothing but positive feedback from clients, TPA management personnel and reinsurers for the level of information that is provided through this software product. If you have any questions please feel free to contact me.

Linda S. Quinn
Claims Manager/New Business Coordinator
Benmark, Inc.

October 14, 2002

Reference For Hughes & Associates

The Mississippi Trucking Association Self-Insurers Fund has utilized their Bill Review services for the last 7 years. I have no doubt this was the best decision then and feel the same way today.

Hughes & Associates has saved us an extraordinary amount of medical expenses and helped us maintain our workers’ compensation claims expenses. They accomplished the savings through a combination of a registered nurse reviewing every bill and their PPO utilization.

I personally know the principals of this company and can attest to their professionalism, dependability and high integrity.


Dean Cotton
President, MTA Self-Insurers Fund

My company, CBSI, has been using Hughes and Associates for quite some time now and this was one of the best partnerships I made for my business. I say partnership because it seems like they became part of my team working for the same goal, which is servicing my clients. The software system is one of the best that I have seen or dealt with in this business, and I came from Intracorp. I am amazed at how helpful and efficient Hughes and Associates have become during renewals. My reinsurers have even commented on the impressive change that Hughes and Associates have made on my disclosures.

All in all, I have been very, very pleased with Hughes and Associates since day one.


Bridgette Snead